Redemption Form

1) Promoter

The promoter is Accent Tools Ltd, the authorised distributor of HiKOKI products in New Zealand (“Promoter”, “we”, “us”, “our”).
References to “HiKOKI” in these Terms refer to the HiKOKI product brand only.

2) Acceptance of Terms

By submitting a redemption claim (“Claim”), you confirm you have read, understood, and agree to be bound by these Terms & Conditions (“Terms”). If you do not accept these Terms, do not submit a Claim.

3) Promotion Period and Key Dates

1. Promotion purchase period: Refer to the specific promotion you wish to participate in for promotional period (www.hikoki.co.nz) (Specified dates are inclusive of the “Promotion Period”).
2. Claim submission closing date: Refer to the specific promotion you wish to participate in for Claim Submission ‘Closing Date’ (www.hikoki.co.nz).
3. Claims submitted after the Closing Date will not be accepted.
4. All Bonus Items are available while promotional stocks last.

4) Eligible Purchases

1. To be eligible, you must purchase a listed qualifying HiKOKI product (“Qualifying Product”) from an authorised HiKOKI retailer/reseller located in New Zealand (“Authorised Retailer”) during the Promotion Period.
2. Second-hand, ex-demo, trade-in, refurbished, parallel imported, or non-New Zealand supplied products are not eligible.
3. Purchases must be evidenced by a valid New Zealand Tax Invoice/Receipt issued by an Authorised Retailer.

5) Who Can Claim (Eligibility)

1. This Promotion is open to New Zealand residents only.
2. Claims may only be made by the genuine end-use purchaser of the Qualifying Product (“Claimant”).
3. The following are not eligible (“Excluded Persons”):
   • employees (and immediate household members) of the Promoter; or any;
   • employees, contractors, owners, or staff of Authorised Retailers/resellers (including where the Claim is submitted by, assisted by, or facilitated through a retailer or reseller on behalf of a customer);
   • resellers and persons purchasing for resupply, on-selling, or commercial promotional gain;
   • hire companies and persons/entities acquiring products for hire-fleet use;
   • any person we reasonably believe is acting on behalf of, or in connection with, any Excluded Person.
4. Claims must not be submitted using a retailer/reseller email address, or request delivery to a retailer/reseller or hire-company address, unless we approve in writing.

6) Offer Combinations

A Claim cannot be made in conjunction with any other current HiKOKI promotional bonus offer (including any free item, bonus item, bundle, rebate, or exclusive redemption offer) unless the promotional materials expressly state otherwise.

7) How to Make a Claim

1. Claims must be submitted online via the redemption form specified on the HiKOKI promotion page (“Claim Form”).
2. To submit a valid Claim, you must:
   • fully complete all required Claim Form fields; and
   • upload clear copies/images of:
     • your purchase receipt/tax invoice showing the invoice/docket number, purchase date, retailer name/store, Qualifying Product model(s), and price paid; and
     • a photo of the Qualifying Product barcode/serial number on the carton (as requested on the Claim Form).
3. One Claim per invoice: Each Claim must be supported by a unique invoice/receipt. If multiple items are required to qualify, those items must appear on the same invoice/receipt unless stated otherwise.
4. You must retain the original proof of purchase. We may request it for verification.

8) Claims Limit and Fair Use

1. Multiple Claims may be accepted only where each Claim is valid and supported by a unique invoice.
2. We may apply and publish a reasonable cap on Claims per person, household, business, or delivery address (for example, up to 10 bonus items per Claimant), as stated on the promotion page or Claim Form.
3. Redemption offers are intended for genuine end-use customers and must not be used in a manner that exploits, circumvents, or defeats the purpose of the Promotion, including bulk, patterned, or repeated purchasing for commercial gain.

9) Verification, Disqualification, and Fraud

1. We may verify the validity of any Claim at any time.
2. We may decline, disqualify, or cancel any Claim where we reasonably believe that:
   • the Claim is incomplete, illegible, late, or not submitted in accordance with these Terms;
   • the Claimant is an Excluded Person;
   • the Claim includes false, misleading, deceptive, or dishonest information;
   • the Claim process has been tampered with or manipulated (including altered invoices/receipts or barcodes);
   • the Qualifying Product was not purchased as stated, or was purchased for resupply/on-selling/promotional gain; or
   • the Claimant’s conduct is fraudulent, misleading, deceptive, dishonest, or materially prejudicial to the Promotion or the Promoter.
3. Where we reasonably determine a Claim is fraudulent or dishonest, we may refuse that person’s participation in this and future HiKOKI redemption offers or promotions, to the extent permitted by law.

10) Returns, Refunds, and Cancellations of the Qualifying Product

1. If the Qualifying Product is returned to the retailer for credit, refund, or exchange (including change-of-mind returns), the associated redemption bonus item (“Bonus Item”) is not eligible. This clause does not affect any rights a consumer may have under the Consumer Guarantees Act 1993; however, a Bonus Item is conditional on the Qualifying Product being retained.
2. If a Bonus Item has already been supplied and the Qualifying Product is later returned or refunded, the Claimant must return the Bonus Item to the Promoter (or its agent) in reasonable condition.
3. If the Bonus Item is not returned after a return or refund, we may seek recovery of the Bonus Item or its reasonable value and associated costs, to the extent permitted by law.

11) Bonus Items, Availability, and Substitutions

1. Bonus Items are available while promotional stock lasts.
2. Bonus Items are not transferable, exchangeable, or redeemable for cash or credit.
3. If a Bonus Item becomes unavailable due to circumstances beyond our reasonable control, we may provide a reasonable substitute Bonus Item of equivalent value.

12) Despatch and Delivery

1. Bonus Items will be dispatched to the Claimant after we confirm the Claim is valid and approved.
2. Please allow up to 6 weeks from approval of a valid Claim for dispatch/delivery.
3. Claims must include a physical New Zealand delivery address. PO Boxes are not permitted.
4. We are not responsible for delays or failed delivery arising from incorrect or incomplete delivery details provided by the Claimant, or failure to accept delivery.

13) Qualifying Products and Bonus Item Schedule

Refer to the specific promotion you wish to participate in, on our website (www.hikoki.co.nz)

14) Consumer Rights

These Terms apply only to the Promotion and do not limit or exclude any rights you may have under New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, where those laws apply.  If you purchase good for business purposes, the Consumer Guarantees Act does not apply.

15) Liability

1. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded by law.
2. To the maximum extent permitted by law, the Promoter (and its officers, employees, agents, and contractors) will not be liable for:
   • any loss or damage arising from late, lost, misdirected, or incomplete Claims due to factors outside our reasonable control; or
   • any delivery delay or failure caused by incorrect delivery details provided by the Claimant.
3. This clause does not limit liability where it cannot legally be limited.

16) Changes, Suspension, or Cancellation

If the Promotion is interfered with or cannot be conducted as reasonably anticipated due to reasons beyond our reasonable control, we may modify, suspend, or cancel the Promotion to the extent permitted by law. Where required, we will take reasonable steps to communicate material changes.

17) Privacy and Marketing

1. We collect personal information to administer the Promotion (including validation, dispatch, and support), maintain product warranty records, and for business operations such as reporting and market analysis.
2. We may share personal information with third parties who assist us (e.g., logistics providers, service partners, contractors) for these purposes.
3. We will handle personal information in accordance with the Privacy Act 2020 and our privacy policy.
4. If we send marketing messages electronically, we will do so in accordance with New Zealand’s anti-spam requirements (including providing an unsubscribe option).
5. You can request access to, or correction of, your personal information by contacting us using the details on our contact us page.

18) Disputes and Decisions

1. If you believe your Claim was incorrectly declined, you may contact the Promoter with supporting information for review.
2. We will act reasonably and in good faith when assessing Claims. Any decision we make will be subject to applicable law.
3. After review, the Promoter’s decision regarding a Claim will be final.

19) Governing Law

These Terms are governed by the laws of New Zealand, and the parties submit to the exclusive jurisdiction of the New Zealand courts.

Refer to the individual Terms & Conditions in the above dropdown menu for specific qualifications, models, exemptions, promotional dates, and redemption close off dates unique to each Redemption Offer..

Terms and Conditions Updated 1^st March 2026